Terms and Conditions

Payment

Cikkel ApS accepts online payments with the following payment cards: Visa/Dankort, Mastercard, PayPal, and ApplePay.
The amount will not be debited from your account until the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All prices on the website include VAT.
The website uses the following currencies:
Denmark – Danish Kroner (DKK), Euro (EUR)

Cikkel ApS uses a secure payment server that encrypts all information with SSL protocol. Your data is therefore secure and cannot be read by third parties.

Cikkel ApS's own website also uses encryption with SSL protocol.

Delivery and Shipping

The delivery time for your order is usually 2-4 days. Expect longer delivery times for international shipments.

Cikkel ApS uses GLS ParcelShop and PostNord ParcelShop for shipping your goods.

Shipping costs are calculated based on the weight of the items.

You will receive a tracking number upon dispatch so you can follow your package.

Right of Withdrawal

Cikkel ApS offers a 14-day full right of return for goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 days are counted from the day the order is delivered.

Any return costs are your responsibility.

Notification of withdrawal must be given to us no later than 14 days after delivery, and the item must be in our possession no later than 14 days after we have been informed that you are exercising your right of withdrawal.

If you wish to exercise your right of withdrawal, please send us an email at info@cikkel.com. Clearly state in your message that you wish to exercise your right of withdrawal.

Condition of the item upon return

You are liable for the condition of the item and for any depreciation in its value due to handling other than what is necessary to ascertain the item's nature, characteristics, and function.
This means that you may try the item in the same way as if you were shopping in a physical store.

If the item has been tried or used beyond what is described, it is considered used and diminished in value. This means that upon cancellation of the purchase, you will receive a smaller portion of the purchase amount or nothing back. Cikkel ApS assesses the condition of the item.

Right to complain

There is a 2-year right to complain about goods in accordance with the Danish Sale of Goods Act. The right to complain covers defects in software, material, and manufacturing.

Complaints about defects and deficiencies must be communicated to Cikkel ApS within a reasonable time after the item has been received. We consider a maximum of two months to be a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The right to complain lapses if the item is handled inappropriately or unusually.

Cikkel ApS covers return costs to a reasonable extent.

For returns, please contact us at:

Cikkel ApS
Frederiksberg Allé 54
1820 Frederiksberg
Phone: +4520187933

Complaints are not accepted if sent cash on delivery.

Customer and Privacy Policy

We do not resell personal data and do not disclose your information to others. It is solely registered in our customer directory. You can request to have your information deleted at any time.

To enter into an agreement with Cikkel ApS, we need the following information:

· Name
· Address
· Phone number
· Email address

The registration of your personal data is solely for the purpose of being able to deliver the item to you.

Personal data is registered with Cikkel ApS and stored for up to five years, after which it is deleted.

When we collect personal data via our website, we ensure that it always happens with your explicit consent, so you are informed exactly what information is collected and why.

The director and employees of Cikkel ApS have access to the information registered about you.

We do not store and transmit customer information encrypted.

As a registered user with Cikkel ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. These rights are granted by the Personal Data Act. Inquiries in this regard should be directed to info@cikkel.com.

Cookies

On https://cikkel.com/, cookies are used to optimize the website and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time – see the guide at Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics on https://cikkel.com/,
which means we have a statistical system that collects information that can give us a statistical picture of how many visitors the site has, where they come from, which page they leave the site on, and much more.

Log statistics are used solely to improve Cikkel ApS's website.

Consumer Protection

Read more about your consumer protection when paying online with PensoPay's payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaint options

Complaints about an item can be sent to:

Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are an EU citizen residing outside Denmark, you can complain via the EU Commission's online complaint portal.
ec.europa.eu

When complaining, you must provide our email address, info@cikkel.com, and the website where you purchased the item.